Linking WordPress to Coconut Tickets

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Linking to sales pages on Coconut Tickets

The embedding tool in Coconut Tickets allows visitors to your WordPress site, social media or emails to connect to your event sales pages.

This tutorial will focus on one of these options: embedding your Coconut Tickets sales page into your WordPress website using the WordPress plugin.

Install the WordPress plugin

First install the Coconut Tickets WordPress plugin by searching for “Coconut Tickets” in the plugin repository, or following this link https://wordpress.org/plugins/coconuttickets/ Once installed, activate then plugin. The rest of this tutorial is expansion of the plugin installation instructions on the WordPress website.

Getting an embed code

Each sales page that you want to be visible through your WordPress site needs to be linked to Coconut Tickets through an embedding code that is generated by Coconut Tickets.

To get an embed code, start by logging into your account on Coconut Ticket’s website. If you are a new user to Coconut Tickets then you will be first asked to complete your business profile. A registered user will instead see their sales dashboard, which will look like the screen shot below.

Coconut Tickets sales dashboard screenshot

Every event that you have defined will be displayed on the dashboard grid. In the far right hand column of the grid you will see a column titled “export”. When an event is technically ready to be put on sale then in the export column you will see a link with the title “embed”.

If you can see your event in the grid but instead of the embed link there is an empty space or even a link with a different title then this is because you have some further steps to complete before putting your tickets on sale. To resolve this, look at each column in the grid for your particular event and you should see a clue as to what is missing, for instance if the event is missing an active schedule date then you will not see any dates in the date columns or if you are missing a sales landing page then it will display “no sales landing”.

When everything is ready then clicking on the “embed” link will display the embed popup like the one in this screenshot below.

The 4 different types of embedding are achieved by clicking on one of the 4 icons.

  1. WordPress plugin embedding (the WordPress icon)
  2. Link embedding
  3. Button embedding
  4. Code embedding

So to create the link with your WordPress site you can click the WordPress icon on the embed popup, which will display the embed code on the popup. Then click the copy icon (at the right of the text box) and the embed code will be copied to the clipboard.

Paste the embed code onto your WordPress page

Next, back on your WordPress site paste that embed code where you want it on your post or page. The embed code is a WordPress short-code. It contains all the information needed to tell the Coconut Tickets WordPress plugin how to display your sales pages.

Publish (or update) your page on WordPress. When you view the page (as if you were a visitor to your website) you should see your Coconut Tickets sales page now displaying within your website.

Congratulations. At this point you have linked your WordPress site to Coconut Tickets and you can start to sell tickets for your event from your website.

Trouble shooting

When you view your WordPress page, if instead of seeing your sales page you get a message saying that the event is not on sale then look back at your Coconut Tickets dashboard. Check that sales for the event you have linked has been switched to “on”. Only when sales are on for that event will the tickets be displayed. Beware that your billing may increase if you put another event on sale.

Alternatively if you see a message on the sales page that says that the event could not be found, then you have a different problem. The most likely cause of this error is that there has been a copy/paste error when transferring the embed code from Coconut Tickets website. It could also be that you chose the wrong type of embed code. To solve either of these problems repeat the link embedding section of this tutorial.

Technical note

Considerations for your technical team, using the Coconut Tickets plugin the sales page will adapt itself to the space that you give it. So if you have a page with lots of tiles and you paste the embed code into one tile then it will not get bigger than the tile. However, if you give it the whole page then it will only take up as much space as it needs but this will be adjusted automatically as not every sales page is the same size. If this is not large enough for your purposes then to give it the most space possible consider using a link embed rather than the plugin. This will always open a full size browser tab when clicked but the sales page displayed will not be surrounded by the design of your website. This is a choice you would need to make.

 

For more information on the basics of Coconut Tickets please see Getting started with Coconut Tickets.

For more information on selling events please see Selling event tickets with Coconut Tickets

Posted in: tutorial

Written by Clive.verrall

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