Getting started with Coconut Tickets

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In order to sell tickets of any kind on Coconut Tickets you need to:

  1. Sign-up to one of the usage plans
  2. Complete your business profile
  3. Define an event (with an active schedule)
  4. Define your tickets (with at least one ticket category)
  5. Create a landing page where your customers will come to choose their tickets
  6. Link your website or social media to the sales page
  7. Put the tickets (or pitches) on sale

 

Sign-up to Coconut Tickets

To sign up to one of the free or paid plans follow the link here Sign Up

Complete your business profile

When you login for the first time you will automatically be asked to complete your business profile. To receive money directly for your ticket sales you need to complete your payment details. Coconut Tickets can take use PayPal or Stripe. Your payment account details are an encrypted part of your business profile and cannot be seen by anyone else.

For information how to define the payment options please see How customers can pay by Stripe or Paypal

For more details specific to PayPal setup please see  PayPal REST Account Creation to understand more.

Once your business profile is complete, each time you login from then on you will arrive at your dashboard. This is the center of your activities on Coconut Tickets and you can always come back here if you need to find where to go next.

Define an event

On the dashboard the “sales” menu contains all the links you will need to start selling your first event on Coconut Tickets.

In the example that follows I will assume that you want to sell tickets to customers (B2C sales).

Click the “Define Event” option on the “sales” drop down menu and you can start the event definition. You will see that the definition requires a sequence of pages to be completed. The first page allows you to define the venue where the event will be held. Once you have defined the venue you can use it again with other events without having to enter the information again. Next you can define the event and the dates on which it will take place. Some events repeat every year so you can define multiple event schedules. If you want to put your tickets on sale straight away, make sure you click the radio button to make one of the event schedules active. This tells Coconut Tickets which schedule you want to sell tickets for.

Define your tickets

When the event definition is complete you can come back to the dashboard and select “Define Tickets” from the sales drop down menu. On the first page select the name of the event that you have already created to make sure that you are defining tickets for that event. Then either set the maximum number of people allowed for the event, or leave it blank if you don’t want any restriction  on ticket sales. To have tickets available for sale you then need to define the ticket categories e.g. adult, child or family tickets. If you wanted to sell single day tickets where the the customer can pick the day they want to purchase tickets for then click on “Add ticket category” and given the category a name, then select “Whole day” as the ticket time period and set the ticket price. You must define how many people the ticket admits, for example if it is an adult ticket then it would admit 1 but if it was a family ticket then it might admit 4. Once you have created all the ticket categories you need then on the next page you can define the booking form that the customer will fill in for each purchase. Coconut Tickets automatically creates a form with name, phone and email fields so you don’t need to do anything if those fields are enough for you. Lastly you can define your own terms and conditions in addition to those of Coconut Tickets if you have any.

Create a sales landing page

With the ticket categories saved you can return to the dashboard and select “define tickets sales landing page”. This allows you to design the page that the customer will first see when he comes to buy your tickets. Once a sales landing page has been created then you can use it for as many events as you want as well as being able to create new sales landing pages as necessary. Because you are getting started, click on “new design” and give your sales landing page a name. The page is then designed by dragging information blocks you want to see from the left column into the right column, dragging blocks you don’t want to see into the right hand column and dragging those blocks up or down to get them in the order you want. When you have the information blocks you want then on the next page you can use the select drop down tool to select the name of the event you already created and thus define that this landing page you just created will be used by your new event.

Review your definitions and make any changes

Now when you return to your dashboard you should see your new event in the dashboard grid and there should be information that you recognize in every column of the grid for that event. If you want to change any information you can click in the grid and go straight back to the previous design tools you used. Assuming everything is correct then you will see a link entitled “Embed” in the right most column of the grid for your event. Click on the link and you can choose whether to create a link for embedding, or a WordPress embed or just get the raw URL code.

Link your sales page to your website/social media

To complete our simple example, use the embed tool and choose the raw URL option “</>” and click the copy button to put this into the clipboard. You can now paste this URL into your website, a twitter message or an email and when someone clicks it then it will take them to Coconut Tickets and display the tickets you have just defined on the landing page that you designed. When they make their ticket choices and pay, then you will receive their money straight into the PayPal account that you defined in your business profile.

Put the tickets on sale

You can use the preview on the embed dialog to try out your sales page anytime. Then when you are ready to sell your tickets return to the dashboard. Find your event and change the on sale status from “off” to “on”. At this point anybody viewing your sales page will be able to complete their ticket selection and make a payment.

That’s it. At this stage you will be selling tickets every time someone clicks on the link 🙂

 

For more information on defining event tickets please see Creating event tickets with Coconut Tickets

For more information on defining pitches please see Selling vendor pitches online with Coconut Tickets

Posted in: tutorial

Written by Clive.verrall

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