How customers can pay by Stripe or Paypal

Coconut Tickets ticket platform enables your customers to buy event tickets with Stripe or PayPal. This article will explain how to set this up one or both of these options.


Remember when you use either your PayPal or your Stripe accounts you receive all the ticket revenue. These are direct payments, Coconut Tickets supplies the technology to link the tickets to your accounts.


When you first start you might want to use PayPal or Stripe test accounts, just to check that everything works as you expect it to. With Coconut Tickets you can define one live account and one test account for each payment method.


To enter your payment accounts follow this process

  1. Select your “Business Profile” from the main Settings menu
  2. Click on the “How your customers pay” panel and it will open up
  3. Click “Add payment account” and fill in the popup and save it to create each new account
  4. When you have added your accounts, click on the “Save” button at the bottom of the page


When you add or edit an account, this is the popup that you will see. Notice that you need to declare whether this is a test account (real payments will be made) as well as which payment provider the account is for. The account details have been blurred to be able to share this post publicly; you will be able to see your own account details.

coconut tickets payment account dialog


With all your accounts added you will see a grid of all the accounts, live and test, on the business profile page like the screen shot here.

Coconut Tickets payment account grid

At the top of the grid is a check box with the title “Use only test accounts?”. When you check this box then when customers try to pay for tickets on your sales page then they will only be using the test accounts that you have defined and no real cash will change hands. This is useful if you need to try something before putting your tickets on sale to everyone. This then needs to be unchecked before going live with your ticket sales.


If you have defined more than one live payment account then on the payment page for your tickets (or vendor pitches) your customers will get to choose which payment method they wish to use. The screenshot below is a section of a sales page taken after the customer chose to make a card payment with Stripe.

Coconut Tickets sales page showing choice to buy event tickets with Stripe or PayPal

However, if you only define one live payment account (e.g. only PayPal or only Stripe) then your customers will not be asked to choose, but they will be informed which payment method they will use.


When you follow this process your payment account details are encrypted before they are stored. Neither your customers nor other Coconut Tickets events managers can see your details.


For information on how to create the PayPal REST API keys you will need to configure PayPal payments in Coconut Tickets, please see Getting PayPal REST API keys for Coconut Tickets

More information on getting started with Coconut Tickets can be found in Getting started with Coconut Tickets

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