Change Sales Landing Page Information Blocks

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Your sales landing page is made up of blocks of information. The scope of available blocks is different between public ticket sales landing pages and all vendor pitch landing pages. This article is applicable to both types.   To quickly change the design of your sales landing page you can drag and drop the information […]

Update Event Venue Details

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Typically the venue is created by the event wizard. However, later on you might need to make changes to only the venue details without needing all the steps in the event wizard.   To edit the venue details start by looking for your event in the event dashboard. In the dashboard grid you will see […]

Resolving PayPal issues with Coconut Tickets

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If every ticket sale results in a “Payment Failure” message and you are using PayPal to take payments, then this article can help solve the problem. Listed here are the most common causes of PayPal ticket payment failures. Ensure you really have PayPal REST keys (client and secret keys), Coconut Tickets does not support the […]

Creating discount coupons for your events with Coconut Tickets

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During the period of an event ticketing campaign you may find the need to sell tickets at a reduced price to boost sales with a particular group of people. Pricing discounts in Coconut Tickets are achieved through issuing discount coupons. This article explains how to create coupons for your event. Find the “Sales” menu at […]

Selling tickets for repeating short time slots

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An event such as an ice-rink or yoga sessions has a restriction on the number of people that can participate at any one time. Therefore to give the best customer experience tickets are sold for specific time periods; e.g. 13:00 to 14:00, then 15:00 to 16:00. Coconut Tickets supports this model of event with a […]

Find failed payments on Coconut Tickets

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The event dashboard only shows the sales statistics for completed and settled booking payments. It is a good idea to periodically review any failed or missing payments as these could be a source of sales leads (similar to an abandoned shopping cart) or indicative of a wider problem that needs to be resolved. We can […]